Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and where to go when your question is really for a casino or a support charity. We publish research-based guides to casinos not on GamStop for readers in Great Britain, so the most useful messages are about our content: a factual error, an out-of-date term, or a question about how we reviewed something.
Disclosure: we may earn a commission if you sign up to a casino through links on this site. Commission does not decide rankings or what we write. For more, see About Us.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail that looks wrong or has changed.
- Review questions: how we reached a view on a casino, or why a site sits where it does in our top-rated non GamStop casino reviews.
- Feedback: topics you would like explained, such as wagering requirements, withdrawal limits or identity checks.
- Business enquiries: partnership or listing requests. These do not buy a place in our rankings.
How to reach us
Use the contact route published in this site's footer or contact form, where one is shown. We have not listed an email address or phone number here because none has been verified for this page, and we would rather say so than guess. When you write, it helps to include:
- The page address or the name of the casino you are asking about.
- What you think is wrong, and where you saw the correct information.
- The date you checked, as bonus terms change often.
We read feedback but cannot promise a reply time. Please never send passwords, card numbers or identity documents.
What we cannot do
We are an independent information site, not a casino or a regulator. We cannot access your casino account, reverse a bet, release a withdrawal or rule in a dispute. We also do not give personal financial or legal advice.
The casinos we cover, including Betmica, Kikibet and Betninja, run their own support teams. Offers such as Betmica's advertised 570% up to £5,700 plus 270 free spins are the casino's own advertising, and the full conditions are in its terms. Always read wagering requirements, expiry dates and cashout limits there before you deposit.
If you have a problem with a casino
- Contact the casino's customer support first, in writing, and keep copies of the chat or emails.
- Use its formal complaints procedure if the first reply does not resolve things. Check the terms for how long it says it will take.
- Find out which body licenses the casino, often shown in the site footer, and whether it offers an independent dispute service.
- Have your ID verification and payment records ready, as withdrawal delays often involve KYC or source-of-funds checks.
Be aware that casinos not on GamStop usually hold overseas licences rather than a UK Gambling Commission licence. That means UK Gambling Commission rules and complaint routes may not apply to them, and your protections can be weaker. Our guide to terms and conditions explains how we treat the information on this site.
Support if gambling is causing you harm
If gambling is becoming a problem, please speak to someone independent. We cannot provide counselling, and gambling should never be treated as income or a way out of money worries.
- GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133.
- GAMSTOP: a free service that lets you self-exclude from gambling companies licensed in Great Britain. Choosing sites outside it can undermine an exclusion you set for good reason.
- Casino tools: deposit limits, loss limits and self-exclusion, and blocking software on your devices.
More practical steps are on our Responsible Gambling page. You must be 18 or over to gamble.